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Payment & Pricing Policy

Payment Policy

Introduction

At RefurbCo, we are committed to providing a secure and convenient shopping experience. This Payment Policy outlines the payment methods we accept, our payment processing procedures, and the measures we take to ensure your transactions are secure.

Accepted Payment Methods

We accept the following payment methods:

  1. Credit/Debit Cards:
    • Visa
    • MasterCard
  2. Digital Wallets:
    • PayU Payment Gateway
    • Google Pay
    • UPI Payment
  3. Bank Transfers:
    • Direct bank transfers can be arranged by contacting our customer service team.
  4. Cash on Delivery (COD):
    • Available for select locations and products. Please check availability at checkout.

Payment Processing

  • Order Confirmation: Upon placing your order, you will receive an email confirmation with your order details and payment information.
  • Payment Authorization: For credit/debit card payments, your card will be authorized at the time of purchase, but you will only be charged once your order is confirmed and ready for shipment.
  • Transaction Security: We use industry-standard encryption technologies to ensure your payment information is secure. All transactions are processed through secure payment gateways.
  • GST Billing: We do not provide GST Credit Input by default. If you require a GST bill, the applicable GST amount will need to be added over the total order amount. Our website displays GST-inclusive pricing because, as per e-commerce regulations, all products sold on e-commerce platforms must include GST. We adhere to this policy by offering GST-inclusive prices and paying "Margin GST" to the government, which is calculated only on the profit portion, not the total order value.

Payment Security

We prioritize the security of your payment information. Our payment processing complies with the highest standards of data security, including:

  • SSL Encryption: All payment transactions are protected using Secure Socket Layer (SSL) encryption, ensuring your data is safe during transmission.
  • PCI-DSS Compliance: Our payment gateways comply with the Payment Card Industry Data Security Standard (PCI-DSS), which ensures the secure handling of credit card information.

Failed or Declined Transactions

If your payment fails or is declined, please check the following:

  • Card Details: Ensure that all card details are entered correctly, including the card number, expiration date, and CVV code.
  • Funds Availability: Verify that there are sufficient funds in your account or that your credit limit is not exceeded.
  • Bank Restrictions: Contact your bank to ensure there are no restrictions on your card for online or international transactions.

If the issue persists, please contact our customer service team for assistance.

Refunds and Cancellations

  • Refunds: Refunds will be processed to the original payment method used during the purchase. Please refer to our Return Policy for more details on how to initiate a refund.
  • Cancellations: If you wish to cancel an order, please contact our customer service team as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Pricing Policy

Introduction

At RefurbCo, we are committed to offering high-quality refurbished hardware at competitive prices. Our pricing policy ensures transparency and fairness in all our transactions.

1. Product Pricing

  • Transparent Pricing: All prices listed on our website are in Indian Rupees and inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice but will be honored for confirmed orders.
  • Competitive Rates: We strive to provide the best possible prices for our products to ensure our customers receive great value for their purchases.

2. Discounts and Promotions

  • Special Offers: We may offer discounts, promotions, or special pricing for certain products or during specific promotional periods. These offers are subject to specific terms and conditions and cannot be combined with other promotions unless explicitly stated.
  • Loyalty Programs: Periodically, we may introduce loyalty programs or discount codes for our regular customers. Details and terms of these programs will be provided on our website.

3. Price Matching

  • Competitive Pricing: If you find a lower price for the same item at a competitor, please contact us, and we will do our best to match or beat that price. Price matching is subject to verification and certain conditions.

4. Price Adjustments

  • Adjustment Policy: If we reduce the price of an item within 30 days of your purchase, you may be eligible for a refund of the difference. Please contact our customer service team with your order details to request a price adjustment.
  • Exclusions: Price adjustments do not apply to clearance items, special promotions, or limited-time offers.

5. Product Availability

  • Stock Levels: All products listed on our website are subject to availability. We do our best to keep our inventory updated, but in the event of an out-of-stock item, we will notify you promptly and offer alternatives or a refund.

6. Pricing Errors

  • Accuracy: While we strive to ensure all prices on our website are accurate, errors may occur. In the case of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
  • Notification: If a pricing error is identified after your order has been placed, we will contact you to inform you of the error and provide options to proceed with the correct price or cancel the order.

Contact Us

If you have any questions or concerns regarding our payment policy, please do not hesitate to contact us: [email protected]

How can we help?