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Return & Refund Policy

Introduction

At RefurbCo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind. This Return Policy outlines the terms and conditions for returning items purchased from our website, refurbco.in.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some products may be subject to additional return restrictions, which will be specified on the product page.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    • Email us at [email protected] to request a return authorization.
    • Provide your order number, the reason for the return, and any relevant details about the product.
  2. Return Authorization:
    • Once your return request is approved, we will provide you with a return authorization number (RMA #) and instructions on how to return the item.
  3. Package the Item:
    • Securely package the item in its original packaging, including all accessories and documentation.
  4. Return Shipping:
    • You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  5. Return Processing:
    • Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
    • If the return is approved, we will process your refund to the original method of payment within 7 business days.

Refund Policy

  • Refunds:
    • Refunds will be issued for the purchase price of the returned item, excluding any shipping fees, restocking fees, or applicable taxes.
    • Original shipping charges are non-refundable.
    • Refunds will be processed to the original payment method used during the purchase.
  • Partial Refunds:
    • In some cases, a partial refund may be granted if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Exceptions

Certain types of items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Personalized or customized items

Contact Us

If you have any questions about our Return Policy, please contact us at: [email protected]

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